Privacy Policy

At mega casino online we believe privacy should never feel like a gamble. Whether you pop in for a quick spin, create a full Mega Casino account or chat with our support team, this notice explains—plainly and honestly—what info we collect, why we need it and how we keep it safe in the United Arab Emirates. You will also learn about the rights you enjoy under local data‑protection rules. We rely on cookies, device analytics and a few trusted partners to make sure the site runs smoothly and that everyone plays by the rules. By using our services you accept the practices below; if anything makes you uncomfortable, you can always close your browser or reach out for clarification.

Purpose of this Privacy Policy

Think of this document as your road map: it shows where your personal data starts, where it travels and where it finally rests. Because megacasino is strictly for adults, we never knowingly collect details from anyone under 18, and we will close accounts that appear to belong to minors. You might see shorter privacy‑pop‑ups during special promotions; read those together with this main notice and you will have the full picture.

Who We Are and How to Contact Us

Megacasino FZ‑LLC is a licensed iGaming operator based in the UAE and the company that decides how and why your information is processed. Our Data Protection Officer reads every privacy request personally—no bots—so if you have questions, e‑mail [email protected] and we will jump right on it. You may also bring concerns to the UAE Data Office, though we would love the chance to solve them first.

The Data We Collect About You

We collect information in three main ways: you give it to us, technology records it automatically or a partner shares it because you asked them to. Here is what that looks like:

• Identity Data – first and last name, date of birth, gender, preferred screen‑name 
• Photographs – passport or ID selfies you upload for age & identity checks 
• Contact Data – billing address, e‑mail, mobile number 
• Financial Data – bank account, card or e‑wallet details 
• Transaction Data – deposits, withdrawals, bonus usage, wagering history 
• Technical Data – IP address, device model, browser type, operating system, time‑zone 
• Profile Data – password hashes, language choice, loyalty level, safer‑gaming limits 
• Usage Data – which games you play, pages you visit, clicks, session length 
• Marketing & Comms Data – your opt‑in choices for offers, promos or surveys 

Sometimes we blend these details into anonymous statistics—say, “25 % of players tried a new slot this week.” Those figures can’t identify you, and if that ever changes we will treat them like personal data again.

Importance of Providing Personal Data and Collection Methods

Certain details—such as proof of age or a payment method—are mandatory under UAE law and our user agreement. Without them we cannot open an account, pay out winnings or let you join particular games. Optional fields are clearly labelled; skip them if you prefer, though you may miss out on personalised features. We collect information via registration forms, live‑chat transcripts, cookies, device fingerprinting and reliable third parties (for example, fraud‑screening vendors).

Your Rights

Local regulations give you a toolkit to stay in control of your info:

1. Access – get a copy of the data we hold. 
2. Correction – fix anything that’s out of date or inaccurate. 
3. Erasure – ask us to delete data when the legal basis for keeping it ends. 
4. Objection – stop certain processing that affects your rights or freedoms. 
5. Restriction – pause processing while we verify accuracy or legality. 
6. Transfer – receive your data in a machine‑readable format or send it to another provider. 

Send requests to [email protected]. They are free unless repetitive or excessive. We will confirm your identity first and aim to respond within 30 days, keeping you posted if a question is especially complex.

Using Your Data

We process personal information so that Mega Casino can:

• create and manage player accounts; 
• verify age, identity and source of funds; 
• accept deposits and pay withdrawals; 
• protect players through safer‑gaming tools; 
• detect, block and investigate fraud or money laundering; 
• comply with tax, licensing and financial‑crime regulations; 
• send service updates and—if you agreed—exclusive promos from mega casino; 
• improve the site with analytics and bug‑fix data. 

We share what is necessary with a small circle of trusted partners: payment processors, game studios, IT hosts, KYC specialists, legal advisers, auditors, regulators and (if we ever sell or merge) prospective buyers. Every partner signs strict confidentiality and security terms.

Data Security

Security at Megacasino is layered like an armoured safe. We use encryption for data in transit and at rest, multifactor log‑ins for staff, network firewalls, penetration tests and continuous monitoring. Only employees who need information to do their job can see it, and they are trained to handle it responsibly. If a breach ever slips through our defences, we will notify you and the regulator as soon as legally required.

Third‑Party Links

Our pages sometimes link to game providers, blogs or payment guides. Clicking those links may allow third parties to collect data about you. Because we don’t own those sites, their privacy rules may differ—be sure to read them before sharing any information.

Changes to this Privacy Policy and Your Duty to Update Information

Regulations evolve, technology improves and so do we. Whenever a big change happens, we will refresh this notice and highlight the update on our homepage or by e‑mail. The “Last updated” stamp below tells you when the latest review occurred. Meanwhile, please keep your profile details current so we can serve you smoothly and legally.

Data Retention

We hold personal data only for as long as it serves the purposes listed above—or longer if the law demands it (for example, anti‑money‑laundering records). When the timer runs out, information is securely wiped or irreversibly anonymised so that nobody can link it back to you. Factors we weigh include the data’s sensitivity, potential risk, and statutory deadlines for audits or dispute resolution.